Privacy Policy

Last updated: 25 September 2026

What data we collect

When you use our website to book a service, request a quote, or contact us, we collect the information you provide. This includes your name, email address, and any details you provide in your message or booking request. If you make a payment through our site, your payment details are processed securely by our payment provider, Stripe; we do not store your full credit card numbers ourselves.

How we use your data

We use your information to provide the plumbing and heating services you have requested, to communicate with you regarding your bookings or enquiries, and to manage our business records. We do not share your personal information with third parties for marketing purposes.

Third-party services

We use Stripe to process payments securely. When you make a payment, your data is shared with them in accordance with their own privacy policies. Our website platform also processes your form submissions and booking requests to help us manage our schedule and customer communications.

Data storage and retention

We keep your information only for as long as is necessary to provide our services and to comply with our legal and tax obligations. Your data is stored securely within our business management platform.

Your rights

You have the right to request access to the personal information we hold about you, and to ask us to correct or delete it. If you would like to exercise these rights, please contact us using the form on our contact page, and we will respond to your request as soon as possible.